Elevate Customer Experience Through AI and Human Collaboration


  • Grammarly

About This Webinar

In an era of rapidly evolving technology, the integration of humans and AI in customer service has become essential. Tools such as generative AI can empower agents and operations teams to provide better support, but at the same time create new complexities leaders and their teams need to navigate. There is also the emerging challenge of overcoming the adoption curve for gen AI across customer-facing teams.

Join us for an insightful webinar to learn how CX leaders are elevating the customer experience, while strategically integrating gen AI into their workflows.

This session will provide attendees with a comprehensive understanding of how generative AI can enhance their work and complement their efforts rather than replace them.

  1. Victoria Martinez

    Host Victoria Martinez Custom Content Editor SmartBrief

  2. Katrina Klier

    Featuring Katrina Klier Chief Executive Officer Sage Strategy Group

  3. David Hwang

    Featuring David Hwang Chief Customer Officer Grammarly

What You'll Learn

  1. How AI is transforming the way we interact with customers
  2. Strategies to enhance operational capabilities with AI
  3. How to harmonize automation with human touch for a seamless customer experience